Effective Date: May 11, 2024
Thank you for shopping at SixTreks.com. If you are not entirely satisfied with your purchase, we’re here to help. Our returns and refunds policy lasts 30 days, giving you ample time to return a product if it does not fulfill your expectations.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging, which must also be in good condition.
- Accompanied by the receipt or proof of purchase.
Non-Returnable Items: Please note that certain types of items cannot be returned, such as:
- Customized or personalized goods.
- Sale items (only regular priced items may be refunded).
- Products that have been used or altered.
- Products not purchased directly through our website.
If your return meets these requirements, you can initiate a return by contacting our customer service team at sixtreks.customerservice@gmail.com or by mail at the address provided below. Please include your order number and specify the item(s) you wish to return.
Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund after the inspection. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges
If your item is defective or damaged, we are happy to exchange it for the same item. Please contact us at the contact details below to arrange an exchange.
Shipping Costs for Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at:
Email: sixtreks.customerservice@gmail.com
Address: SixTreks, 43000 W 9 Mile Rd Ste 109 #351, Novi, MI 48375
We aim to make the returns process as simple and fair as possible, ensuring satisfaction for both our customers and our business.